Presonus Faderport Not Working Here with DTouch

[rcprod]

Hello,

Just bought a Faderport to try with DTouch. I am using Cubase 8.5 on Windows 7 x64.

I installed the x64 dll from Presonus and the Faderport works fine when directly connected to Cubase.

When I try to connect the Faderport to DTouch I selected Presonus Faderport (Mackie Control) and selected the Faderport under Receive from and to sections.When I select the external controller test none of the Faderport buttons/fader are affecting the DTouch test window fader or buttons.

Guessing that I am missing something.

Thanks.

[DT_bettinzana]

When I try to connect the Faderport to DTouch I selected Presonus Faderport (Mackie Control) and selected the Faderport under Receive from and to sections.When I select the external controller test none of the Faderport buttons/fader are affecting the DTouch test window fader or buttons.

Guessing that I am missing something.

Thanks.

Hello!
The first thing that I can say is that the Faderport can work at last in 2 modes: HUI and Mackie Control. You must match the protocol that you select in DTouch (for the External Controller) and the working mode in the Faderport.
Let suppose that you Faderport is working in HUI mode; in this case you should select HUI in DTouch.
At the moment I don't remember if the Faderport can be set in some other modes. Anyway, there is a procedure to change its working mode. If you don't know it, I will check and post it here.
This is the first step. As usual, you can have the best support from support@deviltechnologies.com.

[rcprod]

Thanks for the reply.

I will go through your tech support route.

Thanks.

[rcprod]

Thanks for the excellent tech support today.

Everything is working nicely now with the Faderport.

Cheers!