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Problem swapping between project and mix window
Posted: 29 Apr 2017 09:49
by Tumppi
Hello!
Very new to dTouch... Using Nuendo7 in win 10 with acer T272HL monitor.
I have second monitor for video.
When I swap from mix to project window everything goes smooth.
When I swap back from project window to mix, dTouch resync fails everytime.
In the pic you see what happens.
In the error message it says:
automatic alignement procedure failed!
Please, retry it and avoid to move the mouse during this procedure.
[error code:230]
Thanks
Bye /Tumppi
Re: Problem swapping between project and mix window
Posted: 29 Apr 2017 10:30
by DT_bettinzana
OK, you are new to DTouch so you don't know how we work.
You will never have an help here. Write to
support@deviltechnologies.com.
Remember that a usable screenshot is the one that you take with the "print" key on your QWERTY keyboard, not a camera shot. Many times we can detect some problems from a correctly captured screenshot. When you send a screenshot by E-Mail, don't edit (clip, resize, compress) it and use a loss-less format (like .png).
Re: Problem swapping between project and mix window
Posted: 29 Apr 2017 13:45
by Tumppi
ok, cool and done.
Bye / Tumppi
Posted: 02 May 2017 09:03
by Support Team
Tumppi wrote: ↑29 Apr 2017 13:45
ok, cool and done.
Bye / Tumppi
Hi Tumppi,
Please note that we replied to your email on Saturday 29 April, at 16:11, but we never received any reply from you.
Did you read our email message? Perhaps it is in your Spam folder?
Re: Problem swapping between project and mix window
Posted: 02 May 2017 14:06
by Tumppi
ok. I need to check spam. Haven't seen any answer...
Re: Problem swapping between project and mix window
Posted: 02 May 2017 14:56
by DT_bettinzana
Tumppi wrote: ↑02 May 2017 14:06
ok. I need to check spam. Haven't seen any answer...
OK! How can we stay connected? Do you have another E-Mail address? If yes, send it to
support@deviltechnologies.com.
This pervasive spam filtering is worse than the spam itself
